Numerous factors could cause your package to remain in the ‘shipped’ state. Your order from Shein is now packed and waiting to be collected by the delivery service. This ‘shipped’ label will stay the same until the parcel reaches the delivery company’s sorting center and gets another scan.
Different Reasons Why Your Shein Package Is Stuck In Shipping
Waiting for a package to arrive can often feel like an eternity, especially when its status remains unchanged for a prolonged period. If you’ve placed an order on Shein and it’s stuck at the ‘shipped’ stage, it might be due to several reasons. Let’s delve into some of the possible causes that could result in your Shein package getting stuck in shipping.
One of the most common reasons for a package being stuck in the shipping stage is a delay in the pick-up. Sometimes, the carrier service may be overloaded and unable to collect your package promptly from the Shein warehouse, leaving your package marked as ‘shipped’ for an extended period.
High Volume Of Orders
During peak seasons or sales, Shein may receive a higher volume of orders than usual. This surge can cause a backlog in the packing and dispatching process, causing a delay in updating the shipping status of your package.
The courier service may sometimes be understaffed, especially during holidays or unforeseen circumstances, like a pandemic. This staffing shortage can slow down the process of collecting and delivering packages, causing your Shein order to stay in the ‘shipped’ stage for longer.
Technical issues can also contribute to delays. If there is a problem with Shein’s or the courier service’s tracking system, the package status may not be updated correctly, and it could remain stuck at ‘shipped.’
If you’re ordering internationally, your package has to pass through customs. If the customs department decides to inspect your package, this can result in a delay, and your tracking status may not update until the package has cleared customs.
Lost Or Misplaced Package
Though this is relatively rare, sometimes a package might get lost or misplaced at Shein’s warehouse or the carrier’s facility. If this happens, your package status might remain at ‘shipped’ until the issue is resolved.
If there’s an error in your shipping address, the carrier might be unable to deliver the package. This issue might not update your package status, leaving it stuck at ‘shipped’ until the address error is corrected.
Bad Weather Conditions
Harsh weather conditions can also lead to shipping delays. Snowstorms, heavy rain, or natural disasters can slow down or stop the transportation and delivery of packages, resulting in your package remaining in the ‘shipped’ status for longer than expected.
Economy Shipping Selected
When purchasing from Shein, you can select three shipping choices: economy, standard, and pickup point. If you opt for Economy Shipping at Shein, expect an average delivery time of 30 days, but delays can occur. Anticipate longer waiting periods for your package to arrive with this shipping method.
Shein Package Stuck In Shipping: How To Fix The Issue?
Understanding that your Shein package is stuck in shipping can be frustrating, especially when eagerly awaiting your order. However, don’t worry, as you can take several effective measures to resolve this issue. Here are the ways you can try to get this issue resolved.
Contact Customer Service
Contact Shein’s customer service to raise your concern about your package. Provide them with necessary details, such as your tracking and order number, and describe the issue. The team can then look into the situation, provide an update on the status, and take necessary action.
Make use of the tracking number provided at the time of shipment. This should give you the location and the status of your parcel. If it has been stuck at one location for an extended period, it might be due to delays in customs, incomplete address, or local delivery problems.
Get In Touch With The Courier Service
If your package is stuck, it could be due to issues with the courier service. Contact the specific courier service directly. They might have additional information not yet updated in the tracking system.
Check The Shipping Address
Ensure that the shipping address you provided while ordering is correct. A wrong or incomplete address can cause delays. If the address is incorrect, contact Shein’s customer service and provide the correct address.
Wait For A Few More Days
The shipment status is often not updated on the website due to technical glitches. If the shipment is not overdue by a significant amount of time, it may be best to wait a few more days.
Lodge A Complaint
If none of the above steps have helped, and your package is significantly delayed, you should lodge a formal complaint. You can do this through Shein’s or the courier service’s websites.
Request A Refund Or Reshipment
If your package is deemed lost by the courier service, or if it hasn’t arrived after an extended period of time, you can request a refund or reshipment from Shein. Keep all communications and proof of purchase; you may need these for your claim.