Tracking Lazada Orders and Packages allows customers to monitor their purchases as they travel to the destination. Buyers can see real-time order updates using Lazada’s website, app, or even universal tracking apps. This system helps ensure timely delivery and provides peace of mind by letting customers know exactly when to expect their packages.
Where Can You Track Your Lazada Orders?
After placing your order with Lazada, you can access various efficient tracking methods to monitor your package’s journey.
These options include tracking through Lazada’s official website, utilizing the Lazada mobile app, receiving tracking information via email from Lazada, or using different universal tracking apps.
Each option provides a seamless way to keep an eye on your order as it makes its way to you. Let’s explore all of these convenient options in detail.
Tracking Through Lazada’s Website
Log Into Your Account
- Visit Lazada website.
- Click the ‘Sign In’ button and enter your email and password. You can click ‘Register’ to make a new account if you’re new.
Find Your Order
- After signing in, you will see your account dashboard.
- Click on ‘My Orders’ to view a detailed list of all the products you’ve bought and their status, like ‘Shipped’ or ‘Delivered.’
Use The Tracking Number
- Next to each order, there will be a unique tracking number.
- Clicking this number will take you to a map that visually shows where your package is at that moment.
- You can see the entire journey of your package, from the warehouse to your doorstep.
Tracking Through Lazada’s App
Download The App
- Go to your phone’s app store and search for ‘Lazada.’
- Click ‘Download,’ and the app will install on your device.
Log In Or Sign Up
- Open the app, and log in using your Lazada website credentials.
- If you’re a new user, tap ‘Sign Up’ and enter your details.
Go To ‘My Orders’
- This section, accessible from the main menu, lists all your purchases.
- You can see each item’s status, price, and other details.
Tap On The Order You Want To Track
- Tap on a specific order, like a new phone.
- You will see details like the price, color, and estimated delivery date.
Find The Tracking Information
- Look for the ‘Track’ button or tracking number.
- Tapping this will display a map, showing the package’s current location and path toward your address.
Tracking Through Email or Text Messages from Lazada
- Lazada might send an email or text with a tracking link.
- Clicking the link opens a webpage that displays the current location of your package.
- This method allows for quick access without needing to log in.
Tracking Lazada Orders Through Universal Tracking Apps
Choose A Universal Tracking App
- Apps like ’17TRACK’ or ‘parcelsapp’ can track packages from various online stores.
- Download the one you like from your device’s app store.
Enter Your Lazada Tracking Number
- Open the tracking app and enter the Lazada tracking number.
- This number is found in the Lazada app or website under ‘My Orders.’
See Where Your Package Is
- The universal tracking app will display a detailed map, showing your package’s location and estimated delivery time.
Lazada Different Order Tracking Status Updates: Explained
Lazada provides various status updates to inform you about your order’s progress. Here’s an explanation of some common status updates.
Order Placed
Order placed status indicates that Lazada has received your order at its e-commerce store.
Pending
Your order has been received, but Lazada is still processing it. This means they are checking the details and confirming the availability of the items you ordered.
Processing
This means that your order has been confirmed, and Lazada is preparing the items for shipment. They are being packed and made ready to be sent to your address.
Shipped
Your order has left the warehouse and is on its way to you. The ‘Shipped’ status usually comes with a tracking number so you can see exactly where your package is.
Out For Delivery
The package is with the local delivery person coming to your home. You can expect it to arrive soon, usually on the same day this status is displayed.
Delivered
Your order has successfully reached its destination. This status means you should have already received the package, or it has been left in a safe place as instructed.
Canceled
This status indicates that the order has been canceled by you or Lazada (due to issues like stock unavailability). No shipment will occur, and you’ll be refunded if payment is made.
Returned
If there was an issue with the order and you’ve sent it back, this status will show. Lazada has received the returned item and is processing your refund or exchange.
Failed Delivery
This means the delivery person tried to deliver the package but couldn’t. It could be due to an incorrect address or no one being available to accept the delivery.
These Lazada statuses are designed to inform you at every stage of your order’s journey, ensuring transparency and confidence in the process.
Lazada Logistic Partners In Delivery Services
Lazada Logistics
Lazada Logistics (LeL) is Lazada’s in-house logistics network. It manages the entire delivery process, from the warehouse to the customer’s doorstep. Leveraging advanced technology and a wide distribution network, LeL ensures prompt and efficient delivery. It gives Lazada more control over the delivery process, enhancing the customer experience.
J&T Express
J&T Express is known for its fast and reliable express delivery services. With extensive coverage, especially in Southeast Asia, it offers end-to-end logistics solutions. Their real-time tracking system and commitment to timely delivery make them a preferred partner for e-commerce platforms like Lazada.
FLASH EXPRESS
FLASH EXPRESS is a courier service that prides itself on providing cost-effective and prompt delivery solutions. They offer various shipping options, including same-day delivery in some regions. Their advanced tracking system and dedicated customer service make them a reliable choice for handling Lazada’s shipments.
Ninja Van
Ninja Van is a technology-driven logistics company operating in several Southeast Asian countries. Known for its flexible and customer-centric approach, Ninja Van offers various delivery options to meet customer needs. Their efficient tracking system and commitment to accuracy and timeliness make them a key partner for Lazada.
Grab Express
Grab Express is part of Grab, a technology company that offers a wide array of services, including food delivery and ride-hailing. Grab Express provides on-demand courier services, leveraging Grab’s vast network of drivers. Grab Express offers real-time tracking and the option for same-day delivery, which adds convenience and speed to Lazada’s delivery services.
Lazada Delivery Timelines For Different Types Of Shipments
Local Deliveries
If the seller is in the same city or area as you, you can usually get your package in 1 to 3 business days. This might change if the item isn’t ready immediately or if the seller needs more time to get it ready.
Domestic Deliveries
If your order goes to a different city or place in your country, it might take 3 to 10 business days. This depends on things like how far away it’s going, the company delivering it, and if there are any delays.
International Deliveries
Buying something from another country might take a little longer because of things like going through customs and international shipping. This could take anywhere from 7 to 20 business days.
Lazada Express Delivery Service
Lazada has a special Express Delivery option if you need something fast. They can do same-day delivery if you order before 1 PM or next-day delivery if you order after that time.
This Express Delivery only works for certain things sold by Lazada, and there are some rules about size and weight. The item has to be 3kg or less and can’t be bigger than 25cm x 25cm x 25cm. If it fits those rules, you can get it quickly with this special delivery option!
What To Do In Case Of Delays In Delivery At Lazada?
Delivery delays can be frustrating but can happen for various reasons, like weather conditions, customs processing, or logistical challenges. Here’s what you can do if you experience a delay:
Check The Tracking Information
Lazada gives you a tracking number when they ship your package. You can use this number to see exactly where your package is and what’s happening. This can help you understand if there’s a simple delay or something more serious is happening.
Contact Lazada’s Customer Support
If you look at the tracking information and still aren’t sure what’s happening, you can call or email Lazada’s customer support team. They can look into it and give you more details about what’s going on with your order.
Speak With The Courier
Sometimes, the company delivering the package might know more about what’s happening. You can call them directly and give them your tracking number, and they might be able to tell you more about the delay.
Consider The Return Policy
If the delay is long and you don’t want to wait anymore, you might want to think about canceling the order. If you decide to do this, understand Lazada’s rules for returning or canceling orders to know what to expect.
Be Patient
If the delay happens because of something nobody can control (like a big storm), sometimes the best thing to do is wait. It can be frustrating, but understanding that some things are just out of everyone’s hands can make the waiting a little easier.
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