UPS does not levy any charges on the receiver for refusing delivery. The onus of bearing the shipping cost for a refused package falls on the original sender. This expense includes the initial shipping charges and any extra costs that might be accrued, such as a rejection fee.
Different Ways To Refuse A Package Sent With UPS
It’s important to remember that once a package is refused, it will be sent back to the sender. If you refuse a package, ensure you genuinely do not want the item because getting it back may require the sender to resend it, which could incur additional charges.
Now, UPS provides various options for recipients who refuse a package. Here are the different methods.
Refuse Delivery In Person
The most straightforward way to refuse a UPS package delivery is to not take the package when the driver tries to deliver it.
Of course, you must be present at the delivery address. Alternatively, you could have a representative or another individual refuse the package on your behalf.
Regardless of who refuses the package, they must convey to the driver that you’re not accepting it and should be sent back to the original sender.
Next, the driver will scan the package accordingly, marking it as a delivery refusal. The recipient isn’t required to sign any additional forms or receipts. UPS will handle the next steps with the sender directly.
Cancel Delivery Online
There are a couple of methods to reject a UPS package online. These methods allow you to refuse the delivery before it arrives, saving you the inconvenience of being present to refuse it in person.
Via UPS My Choice: You can decline a package right from your online interface with a UPS My Choice account. To do this, sign in to your UPS My Choice account, find and select the package you intend to reject, and then click on the “Refuse Package” option.
Via the UPS tracking website: Even without a UPS My Choice account, you can still reject a package online using the UPS tracking website. Navigate to the UPS tracking website, input the tracking number of the package you wish to reject, and then select the “Refuse Package” option.
After you’ve declined a package online, UPS will send it back to the sender at no additional cost. The original sender will be accountable for the shipping expenses, including any potential extra charges that may arise.
Return A Delivered Package
Even if you weren’t available during the package delivery or if it was left at your place, you can still return it. You get a window of five business days to complete these steps as long as the package remains sealed.
However, you mustn’t open the package if you intend to return it via refused delivery. Once a package is opened, it is considered an acceptance of receipt, and you’ll no longer have the option to return it as a refused delivery.
If you haven’t opened the package, you can contact UPS customer service and let the representative know you’re rejecting the delivery.
You can also call UPS at 1-800-PICK-UPS (1-800-742-5877) and tell the UPS representative that you are refusing delivery.
Following this, you can set up a convenient pickup time for the item to be returned to the sender.
Alternatively, you can take the package to your closest UPS drop-off point to refuse the delivery.
Who Is Charged For A UPS Refused Package Delivery?
The original sender of the package, often referred to as the shipper, is charged for UPS-refused package delivery. This implies that all associated costs of the refused delivery are borne by the person or the company that initially sent the package.
These costs encompass not only the original shipping fees but also any additional charges and taxes that might accrue due to the refusal and subsequent return of the package. Essentially, the financial responsibility of a refused delivery falls on the sender, not the recipient, who refused the package.
Services Used To Return The Refused UPS Package
The UPS service for returning a refused delivery hinges on the initial shipping order.
If premium services like Next Day Air or Second Day Air were utilized for the original shipment, the return service would be adjusted to 3-Day Select. The account holder who placed the original order will be billed for this return service.
On the other hand, if the outgoing shipment employed UPS 3-Day Select or Ground services, the return will mirror the same services. In this scenario, the cost associated with returning the package will match the original shipping charges.
Refused UPS International Deliveries
Refusing international deliveries sent via UPS follows a similar process to domestic refusals. However, the package will have to traverse customs again, and any related customs duties or taxes will be the sender’s responsibility.
As with domestic shipments, the sender bears the cost of international shipping and any additional charges linked to the refusal and return process.
Will The Shipment Of Refused UPS Package Use The Same Tracking Number?
Yes, the returned UPS package will maintain the same tracking number that it had during the initial delivery attempt. This allows the sender and receiver to monitor the package’s progress as it’s returned. UPS’s tracking system is updated to show the status as ‘refused’ and indicates the package is returning to the sender.
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